Privacy Policy

Last Updated: 3 March 2026

This Privacy Policy describes how Pelxuni ("we", "our", "us"), operating through the website pelxuni.com, collects, uses, and protects personal information provided by users of this website. Our operations are based in Santiago, Chile, and we are subject to Chilean data protection law, including Law No. 19.628 on the Protection of Private Life.

1. Who We Are

Pelxuni is a technical service provider specializing in the installation and configuration of smart access control systems for residential buildings in Chile. Our registered address is Los Vikingos 6321, Dpto 1106, Santiago, Chile. You can reach us at info@pelxuni.com or +56 9 7898 0138.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. The types of information we may collect include:

  • Contact information: your name, email address, and phone number when you submit a contact form.
  • Building information: the name or address of your building, provided optionally when you contact us.
  • Message content: the text of any message you send us through the contact form.
  • Technical data: browser type, operating system, pages visited, time spent on pages, and referring URLs, collected automatically through cookies and analytics tools when you browse our website.

We do not collect sensitive personal data such as identification numbers, financial information, or health data.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

  • To respond to your inquiry and follow up on your interest in our services.
  • To schedule and conduct site assessment visits at your building.
  • To provide information about our installation and configuration services.
  • To improve the content and functionality of our website based on usage patterns.
  • To comply with legal obligations applicable to our business operations in Chile.

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

Under Chilean Law No. 19.628, we process your personal data on the basis of your consent (given when you submit a contact form and check the privacy acknowledgment box) and our legitimate interest in responding to business inquiries. You may withdraw consent at any time by contacting us at info@pelxuni.com.

5. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You can manage your cookie preferences through the cookie consent banner displayed on your first visit to the site, or at any time through our Cookie Policy page. For full details on the cookies we use, please refer to our Cookie Policy.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers: third-party tools we use to operate our website (such as analytics providers), who are contractually bound to handle data securely and only for the purposes we specify.
  • Legal authorities: when required by Chilean law or a valid legal process.

Any data sharing with service providers is limited to what is necessary for the specific service they provide.

7. Data Retention

We retain contact form submissions and associated personal data for a period of up to 24 months from the date of submission, or until the purpose for which it was collected has been fulfilled. Technical analytics data is retained according to the retention policies of the analytics tools we use. You may request deletion of your personal data at any time by contacting us.

8. Your Rights

Under Chilean Law No. 19.628, you have the right to:

  • Know what personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Oppose the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@pelxuni.com with the subject line "Data Rights Request." We will respond within a reasonable timeframe as required by applicable law.

9. Data Security

We implement reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: info@pelxuni.com
  • Phone: +56 9 7898 0138
  • Address: Los Vikingos 6321, Dpto 1106, Santiago, Chile